A Human+ Workforce: Syncing Up People and Technology

The ongoing exercise of patching workforce holes via recruitment and the digitization of select tasks and job functions has produced returns that are not only inadequate for long-term survival but also diminishing with each passing year. This perpetual cycle has only exacerbated the root problem: outdated workforce models.

To truly move the needle on workforce transformation, organizations must embrace a cohesive “human+” strategy, one that does not merely layer technology on top of yesterday’s workflows or demand more productivity from a workforce already stretched too thin. It redefines the work itself, who does it and how it happens, by aligning human capabilities on a platform built for a digital-first world.

Optimally deployed, technology becomes the glue that connects patients to the system and providers to each other. Silos in care coordination thus break down.

AP = advanced practitioner; MA = medical assistant; NA = nursing assistant. Source: Sg2 Analysis, 2025.

For information on the stepwise approach to developing a human+ model, download the synopsis of the Sg2 Executive Briefing: A Human+ Workforce: Syncing Up People and Technology, which examines redefining workforce deployment as a system function, not a staffing challenge.

Sg2 members can access the full Human+ Workforce briefing, which provides a deep dive into how to move stepwise toward a human+ approach as well as multiple case studies of leading organizations on this journey.

Pam Dolan

Content Director

Pam works closely with subject matter experts across Sg2 to develop a range of editorial content produced by the Intelligence Team. She contributes to research on a variety of topics, including consumerism, strategy development, cost containment and workforce planning, and provides content and editorial direction throughout the publication development process.

Janelle Kwan

Senior Director

Janelle Kwan is an expert in strategic workforce strategy and enterprise strategic planning. Her recent thought leadership includes reimagining tomorrow’s workforce and using data storytelling to drive organizational change. She loves tackling complex problems and breaking them down into tangible, actionable strategies for health systems.

Catherine Maji

Vice President

Catherine leads the development and execution of Data on the Edge reports, leveraging robust Vizient® and Sg2 data assets to deliver strategic insights. She also oversees the creation of Sg2’s editorial projects, showcasing our unique, future-focused perspectives.